Once, then payouts flow

Lucky7 Casino: The day your withdrawal waits on a check

The licence requires us to confirm who you are, and the review of your papers takes up to 59 hours.

Lucky7 Casino Ltd. holds licence MGA/B2C/070/2015, issued by the Malta Gaming Authority, and is independently audited by iTech Labs and GLI.

Six lines

What does the check actually involve?

Most players fear a long hold on their money, so here is the whole shape of it.

Who checks

Lucky7 Casino Ltd.

Licence

Malta Gaming Authority, MGA/B2C/070/2015

How long

59 hours

Must be done by

Before the first withdrawal

Questions go to

[email protected]

Minimum age

18+

A pass on the first pass

What makes a file pass first time?

This is the order that keeps your file from coming back for a second look.

Opening your settings

By the time you open your account settings, the documents area waits under the profile tab. Send nothing by e-mail until you have looked there first, because the list may already name what is missing.

Keep every corner inside the frame

At the identity step, lay the card flat on a plain surface in daylight. All four corners must sit inside the frame, and glare across the photo is the single most common reason a pass is refused.

Before you crop, check the name

For the payment step, show the first page of a statement that carries your name and the method used. Mask nothing else but balances; a cropped top line is what sends a file back.

One upload, then wait

After the upload, a note confirms receipt and the clock starts. Most reviews finish inside 59 hours; until then, resist sending the same papers twice, as a duplicate restarts the queue.

Three papers

Your three papers, and what each one proves

Keep this beside you at the upload screen, so a single clear copy of each does the job.

Proof of identity

ConfirmsThat you are the person named

Copy must showFull face, both edges, readable text

Proof of address

ConfirmsWhere you live now

Copy must showYour name, your address, recent date

Payment method verification

ConfirmsThat the money is yours

Copy must showName, method, first page intact

Less waiting later

Send your papers before the request arrives

You will know exactly which of your own actions starts the check, and why.

Clear it before you cash out

By the time you request your first payout, the licence already requires a cleared file, so identity, address and payment method are confirmed before any money leaves.

Confirm your details, then raise it

A higher limit signals a bigger budget, so the licence obliges a fresh look: proof of identity, address and the payment method you use to fund play.

My amounts changed shape

Movements far above your usual pattern prompt a closer look under the same licence, with documents covering identity, address and how the money was earned.

One more method, one more paper

Fresh payment routes need matching evidence, so the name on the account is confirmed against your identity, address papers and the method itself before it is trusted.

Does a funds check mean I am suspected?

Since 2015 the Malta Gaming Authority has held Lucky7 Casino to licence MGA/B2C/070/2015, and that licence makes AML checks a duty. A request about where your money comes from is routine housekeeping, never an accusation aimed at you.

Depending on your case, the review team may ask for one or more of these.

Recent bank statements
Payslips or employment letter
Tax or income summary
Proof of a property sale
Evidence of an inheritance

Old paper out, fresh paper in

Paper past its date. Address papers age out because the licence needs a current picture of where you live, not last year's. Order a statement dated this month Photograph the whole page, edges included

You gain a clean approval. A screen capture loses the security features the team must see, so it cannot stand in for the real page. Photograph the paper document itself Open the original and capture it directly

Soft focus, missing edge. Missing corners or soft focus hide the details the licence requires, so the whole image is refused. Rest on a flat, well-lit surface Hold still and fill the frame

Before the upload

Answers that end the guesswork

The common fear is that a refused document means lost winnings, and it rarely does.

Does a source of funds check mean I did something wrong?+

No. At the point a source of funds review opens, it is a plain duty of the Malta Gaming Authority licence MGA/B2C/070/2015, applied to every player, not a comment on you.

Are my documents safe when I upload them?+

At the moment of upload, your files travel over 256-bit SSL, and nothing in them is shared with other players. Yes, the verification team handles them alone, so questions go to [email protected].

What if my name has changed since I registered?+

On the day the name change lands, ask the verification team which paper supports it, because both your proof of identity and your proof of address must show the new name. Nothing else about your account has to move.

What do I do if my document gets refused?+

Right after the refusal note lands, the note names the fault: a blurred edge, a covered number or a page that is no longer valid. One corrected copy of the same document, sent to [email protected], is usually the whole fix, and your balance stays where it is.

When will the casino ask me to verify my account?+

By the terms of our Malta Gaming Authority licence, the check is closed out at the latest before your first withdrawal leaves. At the same time, the request can arrive much sooner, at registration or on your first deposit.