Skip the queue

The moment you need a human, Lucky7 Casino is one step away

Live chat, e-mail and phone reach the Lucky7 Casino team around the clock, with 24/7 support available every day of the year in Australia.

Get help now 18+ only. Licensed by the Malta Gaming Authority.

Paid out today

252,808 A$

5,515 Players at the tables now

Lucky7 Casino Ltd. holds licence MGA/B2C/070/2015, issued by the Malta Gaming Authority, and is independently audited by iTech Labs and GLI.

Average withdrawal completes in 28 minutes. Monthly payouts total A$128M across 11 supported payment methods including PayID, Apple Pay, and Skrill.

Every session and transaction is protected by 256-bit SSL encryption, keeping your personal and financial data secure at all times.

Answers in minutes

Choose the channel that fits your question

After two minutes here you will know exactly which door to knock on.

Start the chat

Chat suits anything urgent, such as a bet that will not settle or a login that stalls. An agent typically picks up in two minutes, night or day.

Open chat

Quick chat first, e-mail after

Send statements, screenshots or a long account story to [email protected] and you usually hear back within six hours, which suits detail over speed.

Write now

Australian phone line

Ring +61 2 9367 7194 (AEST) when you want to talk it through; calls are typically answered in around two minutes by the Australian number.

Call us

Built for Australia

Lucky7 Casino support for players in Australia

Our way of doing things is simple: local number, plain answers, and a regulator you can check yourself.

How to reach us

Australian phone+61 2 9367 7194

Support time zoneAEST

LanguagesEnglish, German, Finnish, Norwegian

Support e-mail[email protected]

Who supervises

Regulator and licenceMalta Gaming Authority, MGA/B2C/070/2015

Where to get help

Gambling helpGambling Help Online, Lifeline Australia, BetStop National Self-Exclusion Register

Get hold of the details that speed things up

Two minutes of gathering now saves a day of questions later.

Your registered e-mail address
The transaction or game reference
A screenshot of the problem
Payment method used for the deposit
Any earlier chat or e-mail reference

Right desk

Lucky7 Casino sends every query to the right desk

By the end of this table you will have the exact address for your question.

Account desks

General support[email protected]

Verification and KYC documents[email protected]

Money desks

Deposits and withdrawals[email protected]

Everything else

Complaints and disputes[email protected]

Privacy and personal data[email protected]

Business and partnerships[email protected]

Behind the brand

Who is behind Lucky7 Casino?

Lucky7 Casino has run under the same Maltese licence since 2015, and the paper trail is open to you.

The company

Legal nameLucky7 Casino Ltd.

Company numberC-31374 (Malta)

AddressLevel 4, Portomaso, Birkirkara

The licence

RegulatorMalta Gaming Authority

Licence numberMGA/B2C/070/2015

Written contact

Support e-mail[email protected]

Seven timings

Get a real answer within minutes

Nobody likes wondering if a message landed, so here is exactly how long each door takes.

Live chat

Chat hours24/7 support available

Chat first replytwo minutes

Time zoneAEST

E-mail

E-mail address[email protected]

E-mail replysix hours

Phone

Phone number+61 2 9367 7194

Phone waiting timetwo minutes

Answers before you ask

What do you want to know before you ask?

Six plain answers covering the things Australian players ask most before they get in touch.

trustWhat if the licence number is not one I recognise?+

Every Lucky7 Casino account sits under the Malta Gaming Authority, license MGA/B2C/070/2015. Check that licence before you deposit, because it sets the complaint route you can take if a dispute ever stalls here.

trustWhy is nobody answering when I want help at 2am?+

Nothing closes overnight or at the weekend, so the desk runs around the clock, every day. Chat and the phone typically answer within two minutes, and the team works to Australian Eastern Standard Time when it quotes you times.

trustDo I need to speak English to get support?+

Four languages are covered: English, German, Finnish and Norwegian. Ask in English and you are fine, while players who prefer one of the others can request it at the start of a chat or call.

trustDo I need a special form to see my data?+

Ring or chat and request your personal data copy or erasure, which goes to [email protected]. Include your registered email address so the team can match the request to your account and confirm it back to you.

trustWhen they ask who I am, how much do I share?+

Two details are enough: your registered email address and your date of birth. Support never asks for a password, and anyone who does is not the casino, so end the conversation immediately.

trustWhat happens when my documents are still pending?+

Verification runs to roughly fifty-nine hours from the moment your documents land. Send proof of identity, proof of address and payment method confirmation to [email protected], and withdrawals stay on hold until that check clears.

Independent help, no account needed

Licensed operators are not the only source of help. Independent organisations across Australia offer free, confidential support with gambling problems, and reaching one of them is a sensible step, never a sign of failure.

Gambling Help Online. Free online and phone counselling for anyone worried about their own gambling or someone else's.

Lifeline Australia. Crisis support for anyone in distress, available at any hour when things feel too heavy.

BetStop National Self-Exclusion Register. A national register that blocks you from licensed gambling sites across Australia for a set period.

The moment after a no

Taking a complaint all the way up

Lucky7 Casino answers complaints in writing and in order, with a step left if the reply falls short.

Details first, verdict second

Start with an e-mail to [email protected]. Set out the dates, the amounts and what you expected, and never include your password in the message.

The reference you keep

By the end of the exchange you will hold a complaint reference and a written answer from the team. Keep the reference, because every later step asks for it.

A second pair of eyes

Should the written answer miss the mark, ask for the matter to be passed to a senior manager. That review is the last word inside Lucky7 Casino.

When the answer still falls short

Once the internal path is exhausted, a complaint may go to the Malta Gaming Authority. Later, in Australia, BetStop and Gambling Help Online stay open to you as well.